Please contact the Max & Lilly Team with any and all additional questions. We are constantly up-dating this section to ensure our Members find their answer in the fastest way possible.


The pet owner has purchased liability insurance which will step in and pay for any damages directly caused by the hosted pet.
Please contact Max & Lilly staff immediately. We will try to arrange for a pick up by the owner or we will find a solution regarding the care of the pet.
Please contact the pet owner immediately and place an ad on our Max & Lilly site to find a replacement sitter. The pet owner may have a replacement available. In the event that you are not able to find somebody then please contact Our Max & Lilly Staff so we can assist in finding a pet care solution for the remaining days
The pet owner will be required to assist in finding an additional host for the extension period. They will need to place an ad on the Max & Lilly platform and/or find somebody to watch their pet in their own circle. We encourage you to assist in the process of finding somebody to host.
You can transfer or receive credits from other Max & Lilly Members. Please have your Friend or Family Member go to their Credit Balance and transfer credits to you.


Please immediate contact your host and inform him or her about your change in plans. In the event that he/she are available to keep your pet then please redeem your additional credits. In the event that he/she is not available, then please go to our member’s site and post an ad to find a member to take over or search the listings for available hosts. Please arrange for the delivery or pick up of your pet through our members or somebody in your circle. Please ensure that the new host has all the information needed to care probably for your pet and to keep him/her safe and happy.
Yes, you can. You will have 90 days after your return to make up for the credits. In the event that you decide not to make up the credits by hosting other member’s Pet’s then your credit card will be charged $35 per credit. Funds earned though this method will be donated to a pet related foundation. We encourage to earn the credits while hosting or walking other member’s pets so our community can remain vibrate and supportive.
Max and Lilly’s offers insurance while you are away. You have purchased the annual insurance at the time of your first usage. The host will be able to bring your pet to an approved vet for care. The host will inform you immediately about the condition of your pet so you can talk to the vet to find the best solution and treatment for your pet.
Please contact the member who offered to watch your pet. We recommend a meeting with your pet if feasible in a public place like dog park, coffee shop or hiking place. The meet-and-greet prior to sitting your pet is not mandatory but recommended.
Please provide his/her dog food and water bowl, their food for the stay plus 3 extra days, some treats, beds etc. Any items that will make them feel safe. We discourage from bringing their toys, this can lead to the appearance of toy aggressive among the other pets in the household.
Yes, you can use the site but you are asked to make up for the credit within 90 days after your return. In the event that you decide not to make up for the credits, then you will pay a credit fee of $35 per credit.
If you have person reasons or cannot find anyone on Max & Lilly for whom you could host, then please contact our Max and Lilly Staff. We will be able to extend your grace period.
With the use of the Max & Lilly site, you have purchased liability insurance which will cover the damage.

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